Our Privacy Policy

We consider “personal information” to be information about an identifiable individual.

RE/MAX In The Hills Inc., Brokerage only collects personal information necessary to effectively market and sell the property for sellers, to locate, access and qualify properties for buyers and to otherwise provide professional and competent real estate services to clients and customers.

This office is a member of The Canadian Real Estate Association (CREA) and adheres to and abides by the principles stated out in the CREA Privacy Code; and therefore have adopted as a company, the ten personal information principals.

The ten principles are as follows:

Principle 1 – Accountability

1.1 The privacy compliance officer is responsible for the privacy compliance in this office. The responsibilities of the privacy compliance officer shall include:

1. establish and update information protection policies;
2. ensure policies are implemented by other organizations to which data-processing functions are outsourced;
3. establish criteria for classification of information;
4. evaluate the accessibility of sensitive information and take corrective action where necessary;
5. provide education to employees of the importance of information protection;
6. attempt to resolve consumer privacy complaints to the satisfaction of the consumer.

Principle 2 – Identifying The Purposes

1. only the information necessary to facilitate the real estate transaction or otherwise provide professional and competent service to clients and customers will be collected;
2. no personal information shall be collected from an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information;
3. express consent (whether oral or written) must always be obtained except in the following situation. Consent may be implied where the information is not sensitive and where it can be reasonably assumed that the individual would expect the information to be disclosed in this fashion;
4. once information is collected, it will be used and disclosed to the individual;
5. all representation agreements include the approved privacy clauses.

Principle 3 – Obtaining Consent

3.1 The knowledge and consent of the consumer are required for the collection, use or disclosure of personal information except where appropriate.

1. only the information necessary to facilitate the real estate transaction or otherwise provide professional and competent service to clients and customers will be collected;
2. no personal information shall be collected from an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information;
3. express consent (whether oral or written) must always be obtained except in the following situation. Consent may be Implied where the information is not sensitive and where It can be reasonably assumed that the individual would expect the Information to be disclosed in this fashion;
4. once the information is collected, it will be used and disclosed only for the purposes disclosed to the individual;
5. all representation agreements include the approved privacy clauses.

Principle 4 – Limiting Collection

1. only the information necessary to facilitate the real estate transaction or otherwise provide professional and competent service to clients and customers will be collected;
2. no personal information shall be collected from an individual without first obtaining the consent of the individual to the collection, use and dissemination of that information;
3. express consent (whether oral or written) must always be obtained except in the following situation. Consent may be implied where the information is not sensitive and where it can be reasonably assumed that the individual would expect the information to be disclosed in this fashion;
4. once information is collected, it will be used and disclosed only for the purposes disclosed to the individual;
5. all representation agreements include the approved privacy clauses.

Principle 5 – Limiting Use, Disclosure and Retention

1. only the information necessary to facilitate the real estate transaction or otherwise provide professional and competent services to clients and customers will be collected;
2. no personal information shall be collected from an individual without first obtaining the consent of the individual to the collection, uses and dissemination of that information;
3. express consent (whether oral or written) must always be obtained except in the following situation. Consent may be implied where the information is not sensitive and where it can be reasonably assumed that the individual would expect the information to be disclosed in this fashion;
4. once information is collected, it will be used and disclosed only for the purposes disclosed to the individual;
5. all representation agreements include the approved privacy clauses.

Principle 6 – Accuracy of Information

1. insofar as possible, personal information will be collected directly from the consumer;
2. public property information (taxes, assessment data etc.) should be verified;
3. disclaimers of accuracy in the form approved by RE/MAX In The Hills Inc., Brokerage will always be attached to any disclosure of information.

Principle 7 – Protecting Information

Information will be protected in a manner to commensurate with its sensitivity, value and criticality. This policy applies regardless of the media on which information is stored, the locations where the information is stored the systems used to process the information, or the process by which information is handled.

1. Collection and Disclosure
   (i) Meetings with customers and clients on these premises will take place in a place and manner to ensure confidentiality;
   (ii) Mail and faxes will be routed directly to the intended recipient;
   (iii) Information will be available to other persons in the office only on a need-to-know basis.
2. Storage
   * Filing cabinets designated by the office manager to contain personal, including sensitive, information will be kept secured at all times;
   * All personnel have computer passwords. These passwords are confidential and are not to be shared with any unauthorized persons
3. Destruction
   * This office has in place a record retention and destruction policy.

Principle 8 – Openness

1. Copies of our privacy statement are available to the public in the reception area of this office;
2. Chris Richie, as being responsible for privacy compliance is the person responsible for responding to access requests and all such requests will be referred to him. All staff and sales associates will co-operate fully with the privacy compliance officer in responding to requests;
3. On written request and appropriate identification satisfactory to the organization, an individual will be advised of personal information about him/her retained in the firm’s records;
4. Where information cannot be disclosed (for example the information contains reference to other individuals or is subject to (solicitor-client privilege) the individual will be given reasons for non-disclosure;
5. An individual may have appended to a record, any alternative information where the office is of the view that the appended information is, in fact, correct;
6. A minimal administration fee may be charged to supply the information, (photocopies).

Principle 9 – Consumer Access to Personal Information

1. Copies of our Privacy Brochure are available to the public in the reception area of the office;
2. Our compliance Officer, Is responsible for responding to access requests and all such requests will be referred to him. All staff and sales associates will co-operate fully with the privacy compliance officer in responding to requests;
3. On written request and appropriate identification satisfactory to RE/MAX In The Hills Inc., Brokerage, an individual will be advised of personal information about him/her retained in this firm’s records within 30 days;
4. Where information cannot be disclosed (for example the information contains reference to other individuals or is subject to solicitor-client privilege) the individual will be given reasons for non-disclosure;
5. An individual may have appended to a record, and alternative information where the office is of the view that the appended information is, in fact, correct;
6. A minimal administrative fee may be charged to supply the information, (photocopies).

Principle 10 – Challenging Compliance

1. Any complaints from an individual concerning the collection, use or disclosure of their personal information or concerning the individual’s ability to access their personal information must be referred to the privacy officer, who will attempt to resolve the complaint to the individual’s satisfaction;
2. In the event the complaint cannot be resolved internally to the individual’s satisfaction, he or she will be advised of where to direct the complaint.